Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you request support, including but not limited to:

• Name and contact information (email, phone number).
• Booking Reference Identifiers.
• Payment information (processed securely through encrypted gateways).
• Communications and correspondence history.

2. How We Use Your Information

We use the information we collect to:

• Retrieve and manage your specific hotel reservations.
• Communicate with third-party suppliers (hotels, wholesalers) on your behalf.
• Process refunds or modification fees.
• Improve our specialized support services.

3. Data Security

We implement industry-standard security measures to protect your personal information. All payment data is handled via PCI-DSS compliant processors. We do not sell your personal data to third parties.

4. Zero-Log Policy for Calls

While we may record calls for quality assurance, we do not store credit card numbers spoken over the phone in any permanent text database.

5. Contact Us

If you have questions about this policy, please contact us at:

Email: support@hotelbedssupportusa.com