Consumer Rights
The Ultimate Guide to Securing a Hotel Refund
Published on February 1, 2024 • 9 min read
Denied refunds are one of the biggest frustrations in travel. Often, consumers give up because the process seems designed to be difficult. We break down exactly how to fight for your money back when you have a legitimate claim.
Valid Reasons for Dispute
You can't just change your mind on a non-refundable booking. However, you CAN dispute charges if:
- The hotel was overbooked and sent you elsewhere (Walked).
- The amenities promised (like a pool or AC) were broken/missing.
- The room was unsanitary or unsafe.
- You were charged twice (Double Billing).
Documentation is Key
Never leave the property without a written complaint signed by the manager. Take photos of the issues. This evidence is crucial for us to process your refund claim with the supplier.
FAQs about Refunds
No, unless a specific view "Seaview" was paid for on the voucher.
Email us your evidence and booking ID at support@hotelbedssupportusa.com or call.
No! Get it in writing on hotel letterhead. Verbal promises are often forgotten.
You can, but it is faster to work through us first. Chargebacks can freeze your account.
If you check out early, you must get the hotel to confirm they will not charge for the unused nights.
Complex disputes can take 14-30 days to resolve with the supplier.
Service fees for our assistance are non-refundable, but the room cost is.
Some special events (New Year's Eve) have strict zero-refund policies.
Only if you have a medical certificate and the hotel manager approves the waiver.
The hotel management holds the money. We advocate for them to release it to us, so we can release it to you. Call (814) 578-1386.