Policy Guide

Everything You Need to Know About Hotel Cancellation Policies

Published on January 25, 2024 • 6 min read

3D Cancellation Shield

Cancellation policies are the terms and conditions that dictate whether you get your money back if you can't go on your trip. These are set by the hotels themselves, not just the booking platform. Understanding these terms *before* you book is the best way to save money.

Decoding the Jargon

You'll often see terms like "Non-Ref," "Free Cancellation until X," or "Partial Refund." Here is what they mean:

  • Non-Refundable: You pay 100% upfront. No money back, ever.
  • Free Cancellation 24h: You can cancel until 1 day before arrival. After that, you pay the first night.
  • No Show: If you don't show up and don't cancel, you lose the entire amount.

FAQs about Cancellations

1. Can I cancel a non-refundable room?

Generally no, but exceptions are made for death in the family or force majeure.

2. How long does a refund take?

Refunds typically appear on your statement in 5-10 business days.

3. Is there a cancellation fee?

We don't charge a fee, but the hotel might based on their policy.

4. Can I cancel just one room in a group?

Yes, you can split a booking and cancel individual rooms.

5. What if my flight is cancelled?

Send us the airline proof. We can often negotiate a waiver with the hotel.

6. Can I reactivate a cancelled booking?

No, once cancelled, the room is released. You must book again.

7. Do I get taxes back?

Yes, usually the entire amount paid is refunded if within the free window.

8. Who processes the refund?

We process the refund to your original payment method; the hotel does not pay you directly.

9. What is Force Majeure?

Major events like hurricanes or pandemics that officially prevent travel.

10. How do I cancel?

Do not call the hotel. Call us at (814) 578-1386 to process it correctly in the system.

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