Trust & Safety

Why a Dedicated Support Team Matters for Your Travel Plans

Published on February 15, 2024 • 4 min read

3D Trust Support

In the age of automated chatbots and endless phone trees, having a real human to talk to is the ultimate luxury. Our concierges service bridges the gap between you and the massive, impersonal hotel databases.

The Human Touch

When you call (814) 578-1386, you don't get a robot. You get an expert who knows the system. We know which number to call at the hotel to get a real manager. We know how to phrase a request to get it approved.

FAQs about Our Service

1. Are you 24/7?

Yes, we have agents in multiple time zones.

2. Where are you based?

We have offices in Miami, FL and Las Vegas, NV.

3. Do you speak Spanish?

Yes, Se habla Español.

4. Can you help with non-Hotelbeds bookings?

We specialize in Hotelbeds but can advise on general travel issues.

5. Is my data safe?

We use encrypted systems to protect your personal information.

6. How do I contact the CEO?

Escalations can be requested through our supervisors.

7. Do you have a physical office?

Yes, but visits are by appointment only for partners.

8. Why should I use you instead of the hotel directly?

Hotels often prioritize direct bookings. We have leverage as a major supplier partner.

9. What is your success rate?

We resolve 95% of confirmed booking issues successfully.

10. How do I get started?

Just pick up the phone and call (814) 578-1386.

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